Our Commitment to Serving You
Our mission at Tomorrow Health has always been to care for our patients in the comfort of their homes. Throughout the COVID-19 outbreak, we will continue providing direct-to-home delivery of medical equipment & supplies including:
- Catheters and other urology supplies
- Walkers / rollators and mobility supplies
- Standard wheelchairs
- Canes / crutches
- Respiratory products and supplies
- Wound care supplies
- Non-custom braces, boots, and shoe inserts
- Incontinence products (briefs, pads, liners, etc.)
- Nutritional supplements
If retail stores in your area are closed or you cannot safely leave your home, we will send items directly to you. We are continuously working to make sure our entire delivery chain is functioning regularly, with backup options for any unexpected disruptions. Our Tomorrow Health Advocates are already completely remote, so we can work with you, your doctors, or your loved ones from any setting during the coming weeks and months. If you are a Medicare Part B enrollee, we will also work with your insurance to get you coverage for many of the products we carry.
We understand these are uncertain times. We have answered some of the questions you might have in the section below. As always, our Tomorrow Health Advocate team is standing by to help you with an order, answer any questions about your products, or help you navigate new guidelines from your insurance company. Feel free to give us a call anytime at 1-844-402-4344.
Are any of my items out of stock or backordered?
Right now we are not backordered on any of the products we carry. Should any products go out of stock, we will update our online product catalog in real-time and will let you know within 12 hours if any of your orders will be affected. In these cases, our Tomorrow Health Advocate team will provide you with alternate options that fall within the same product category for your consideration. You will never be charged for an item that is not in stock. If you do not see an item you are looking for, please call our support line and we can let you know whether we can source the product for you.
Are you experiencing shipping delays due to COVID?
As of now, we are NOT experiencing any delays due to COVID-19, but we will constantly keep our site up-to-date should that ever change. Our last-mile delivery partners, FedEx and UPS, also largely have not been widely affected. In certain areas heavily impacted by COVID-19, we will notify you if our delivery commitments need to be adjusted. As the situation changes day by day we are keeping in close contact with all of our partners so that we can provide real-time updates to you.
Are any of my products or packages at-risk for contamination?
Our medical supplies are sterilized according to the latest CDC guidelines. Our delivery partners, FedEx and UPS, are regularly sanitizing all delivery equipment. The CDC has suggested that there is a very low likelihood that the virus will spread via packages, but we still recommend wiping down boxes and surfaces if you can.
Should I stock up on products or supplies that I regularly need?
Some of our patients have expressed that they would feel more at ease if they had a few extra products on-hand at home. Although the Center for Medicare & Medicaid Services (CMS) has waived certain requirements for the replacement of home medical equipment or supplies that have been lost, destroyed or are unusable due to COVID-19, extra supplies likely will not be covered by insurance at this time. If you would like to stock up regardless, we can provide you with a wide selection of products and supplies to purchase outside of your insurance coverage.
Can I be serviced entirely remotely for my home medical products?
For the majority of the products we offer, delivery personnel have been instructed to leave packages at your doorstep and not interact with you or any other recipients. If you have questions about any specific items, feel free to give us a call at any time so that we can make sure you understand and are comfortable with the delivery plan.
Can I sign any paperwork online?
Yes, we use e-signatures for all paperwork that requires it. This means you can sign digitally for your products.
Have my insurance benefits changed due to COVID-19?
Insurers are rapidly reacting and changing certain policies to meet the needs of their members. Feel free to follow the link for your insurance carrier below and read up on the latest policies that apply to you:
- Blue Cross Blue Shield
- Wellcare NY
Are you experiencing any interruptions in operations or service?
As of now, we are NOT experiencing any delays due to COVID-19, but we will constantly keep our site up-to-date should that ever change. Our last-mile delivery partners, FedEx and UPS, also largely have not been widely affected. In addition, our Tomorrow Health Advocates are already completely remote, so we can work with you and your patients from any setting during the coming weeks and months. In certain areas heavily impacted by COVID-19, we will notify patients directly if our delivery commitments need to be adjusted.
Are you accepting new patients and continuing to service existing patients?
How are you receiving referrals?
As always, you can give us a call at 1-844-402-4344 to initiate an order via phone or fax us a prescription for an order at 1-888-616-2361.