Reporting Grievances or Complaints


Are you unhappy with the service you received? Please give us a call so we can address your concerns. We are available Monday through Friday from 9am - 6pm EST at 1-844-402-4344. 

If you would like to formally file a complaint against us, you may do so in the following ways: 

  • Email us: 
  • Call us: 1-844-402-4344 
  • You may also register a complaint with our accrediting body, the Accreditation Commission for Healthcare (ACHC) using this form. You may submit the form via: 
    • Phone: 919-785-1214
    • Fax: 919-785-3011
    • Mail: 139 Weston Oaks Ct. Cary, NC 27513

We will record, investigate, and do our best to resolve your concern. Within 14 days of receiving your complaint, we will provide you with a written response to the investigation and resolution plan.  

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